questcx

Understand what drives great customer experiences

Harris QuestCX powers next-generation CX management with digital methodologies that capture emotional, behavioral, and attitudinal metrics all in one place—keeping your finger on the pulse of both your consumers and your employees. Leverage cutting-edge AI to dig deep into the data and make sense of the noise.
See how it works
Harris QuestCX is your key
to strengthening customer loyalty and retention.

Optimize response rates

In order to glean feedback from consumers or employees, they first need to be willing to share. QuestCX captures their attention and keeps them engaged.
Features
Smart deployment
Gamified surveys
Protect at-risk revenue

The power of real-time analysis

If you want to make the right decisions under pressure, success depends on easy access to relevant data.
Features
24/7 analysis
Accessible interfaces
Impactful reporting

Unlock deeper feedback

If you’re looking to gain insights that aren’t apparent through traditional survey questions or analysis, QuestCX’s tools can help reveal them.
Features
Proprietary research tools
Deeper analysis
Discovery, sentiment, and classification tools
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features and benefits

Learn how your customers really feel

AI-powered text analytics
Interactive data visualization
Customer feedback analysis 
Implicit Association Testing (IAT) 
AI-powered text analytics
Interactive data visualization
Customer feedback analysis 
Implicit Association Testing (IAT) 

QuestCX is for researchers focused on the customer experience.

Explore other Stagwell Marketing Cloud use cases for researchers.
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Get your head in the Cloud.

Connect with a member of our team to discuss your marketing goals and see how our suite of tools can help you reach them.